Vous Hotels & Retreats Management - Privacy Statement

Last update: 24 Jul 2019

At Vous Hotels & Retreats Management B.V., including its affiliated companies (separately and jointly referred to as VOUS, we, us, our), we find it important to provide outstanding services and greatly appreciate your interest in our offerings. In order to respond to your interest in our offerings and business, we need to process your personal data. It is very important to us to process your personal data carefully and securely in a transparent manner.

In this Privacy Statement we explain when we collect your personal data, what personal data we collect, how we process your personal data and how long we will retain your personal data. If you have any questions about our processing of your personal data or if you wish to contact us about our privacy policy, please see our contact details at the end of this Privacy Statement.

This Privacy Statement may be updated from time to time. If there are any substantial changes, we will bring these updates to your attention in an appropriate manner.

1. To whom does this Privacy Statement apply?

This Privacy Statement applies to persons showing interest in Vous Hotels & Retreats. The following categories of data subjects are hereby distinguished:

  1. Business contacts. This includes all persons who are representing any (potential) investors, agents and asset owners.
  2. Website visitors. This includes all persons who visit our website.
  3. Visitors to our premises. This includes all persons who visit our premises.

2. Who is responsible for the processing of your personal data?

Vous Hotels & Retreats Management B.V and its affiliated companies, is (are) the (joint) data controller(s) responsible for the processing of your personal data.

3. What personal data do we process about you?

When you show or may have interest in Vous Hotels & Retreats, we may process the following personal data about you:

  1. Business contacts.
    • Personal details: full name, title(s) and gender.
    • Personal contact details: e-mail address, telephone number and address.
    • Company details: company name, company address, function, e-mail address, telephone number.
    • Demographic information: date of birth and nationality.
    • Financial information: corporate financial analysis and payment details.
    • Information in or derived from your communications with us
    • Other information provided by you
  2. Website visitors.
    • Your IP address
    • Information collected using cookies. For more information on which cookies we use, the data collected in relation to those cookies, and how this data are used, please see our Cookie Statement.
    • Other information provided by you
  3. Visitors of our premises.
    • Personal details: full name, title(s) and gender.
    • Contact details: company name, e-mail address and telephone number.
    • Information on visit: reason of visit, person(s) or department(s) to be visited, date and time of arrival and departure.
    • Information obtained via CCTV footage.
    • Other information provided by you.

4. Why do we process this personal data and what are the applicable legal grounds?

We will process your personal data for the following purposes, based on the following legal grounds listed in relation to each specific purpose:

  1. Acquisition of (potential) investors, agents and asset owners (business contacts).

    Consent. You have given us your consent to process your personal data for the purpose of providing you with information on possible investments and other business interests. You can withdraw your consent at any time by contacting us [link]. If you withdraw your consent, this will not affect the lawfulness of our use of your personal data before your withdrawal.

  2. Drafting and verification of contracts, including negotiations and contract management.

    Performance of a contract. Processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract. For example, if you decide to invest in VOUS, we will process your personal data to perform the investment agreement.

  3. Maintaining business contacts, including for direct marketing purposes.

    Consent. You have given us your consent to process your personal data for the purpose of direct marketing. You can withdraw your consent at any time by contacting us [link]. If you withdraw your consent, this will not affect the lawfulness of our use of your personal data before your withdrawal.

    or

    Legitimate interest. Your personal data will be processed based on our legitimate interests. Our legitimate interest includes offering you our products, services and promotions via direct marketing.

  4. Payment of invoices and accountancy.

    Performance of a contract. Processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract. For example, if you decide to invest in Vous Hotels & retreats, we will process your personal data to send you invoices and to keep up the corresponding accountancy.

  5. Maintaining the security of our premises, website, and systems.

    Legitimate interest. Your personal data will be processed based on our legitimate interests. Our legitimate interests include the maintenance of the security of our premises, website and systems.

  6. Handling of disputes and complaints.

    Legitimate interest. Your personal data will also be processed based on our legitimate interests in handling disputes and legal matters, including protecting our legal interests.

  7. Complying with our legal obligations.

    Legal obligation. Your personal data may also be processed based on legal obligations that apply to Vous Hotels & Retreats.

5. How did we obtain your personal data?

In general, we obtain your personal data directly from you.

6. Automated decision-making

We do not use any form of automated decision-making, including profiling.

7. How long do we retain your information?

Your personal data will not be retained longer than necessary for the purposes for which they are processed, which means in principle the following:

  • Business contacts. Personal data will not be retained longer than two years after the end of the business relationship, unless a longer statutory minimum retention term applies.
  • Website visitors. For more information on the retention periods of cookies we use, and the data collected in relation to those cookies, please see our Cookie Statement.
  • Visitors of our premises. CCTV footage will not be retained longer than four weeks, and other personal data of visitors to our premises will not be retained longer than six months.
  • Necessary for legal proceedings or disputes. If your personal data is necessary in connection with legal proceedings or disputes, your personal data will be retained for as long as necessary for this purpose.

8. Who will have access to your personal data?

In addition to the personnel of Vous Hotels & Retreats, we may share your personal data with the parties mentioned below.

  • Service providers. We have engaged several service providers, including MailChimp (provided by The Rocket Science Group LLC).
  • Public authorities. If required by law, a judicial decision, or other decision of a competent public authority, we will share your personal data in line with such obligation for as far as necessary.

When we use services of a third party who processes your personal data on our behalf, acting as a data processor, we have concluded appropriate data processor agreements in line with applicable data protection laws. We also made appropriate arrangements with service providers acting as joint data controller for the processing of your personal data.

9. How do we transfer your personal data outside the EEA

We may transfer your personal data to selected third parties. These third parties may be located outside the European Economic Area (EEA). Where applicable, we have put valid transfer mechanisms in place to transfer your personal data to a country located outside the EEA, if that country does not provide an adequate level of protection according to the applicable data protection laws, including the Privacy Shield that has been concluded between the European Union and the United States.

10. How do we protect your personal data?

We are committed to ensure the protection of your personal data and privacy. In order to prevent unauthorized access or disclosure, we have put appropriate physical, technical and organizational measures in place to safeguard the information we collect and process.

11. What are your rights?

As a data subject, you have certain rights concerning the processing of your personal data. These rights are the following:

  • Request access to your personal data. You have the right to ask us if we are processing your personal data, and, if so, obtain from us a copy of that personal data.
  • Request correction of your personal data. You have the right to rectify your personal data, if you believe that the personal data we have about you is incomplete or inaccurate. If we have shared your personal data with others, we will also inform them of the correction where possible.
  • Request erasure of your personal data. You have the right to ask us to delete or remove your personal data in some circumstances. If we have shared your personal data with others, we will inform them of the erasure where possible.
  • Request to restrict our processing of your personal data. You have the right to ask us to block or suppress the processing of your personal data in certain circumstances, such as where you contest the accuracy of that personal data or you object to us processing your personal data. If we have shared your personal data with others, we will inform them of the restriction where possible.
  • Request to exercise your right to data portability. You have the right to obtain personal data you have provided to us in a structured, commonly used and machine-readable format in certain circumstances.
  • Object to the processing of your personal data. You have the right to ask us to stop processing your personal data, if we are relying on legitimate interests to process your personal data, unless we can demonstrate compelling legal grounds for processing.
  • Withdraw your consent. You have the right to withdraw your consent at any time, if we rely on your consent as a legal basis for the processing of your personal data. This will not affect the lawfulness of our prior processing of your personal data.
  • Lodge a complaint with the supervisory authority. You have the right to lodge a complaint with your national supervisory authority, if you have a concern about the way we handle your personal data.

12. Our contact details

Please contact us if you have any questions. You may use the general contact details below or contact our Data Protection Officer directly.

Vous Hotels & Retreats Management B.V

Chamber of commerce: 75266474 0000

Data Protection Officer (DPO):

compliance@voushotelsandretreats.com.